Refund Policy

JobsLadder plans are one-time purchases that provide access to the services and features described on the applicable plan page for a six-month service period.

JobsLadder plans are not recurring subscriptions and do not renew automatically. A new payment is required if you choose to purchase another service period after your current plan ends.

You may request a full refund within seven calendar days of your original purchase when your plan has not yet been activated.

A plan is considered activated when JobsLadder has begun delivering personalized services, including any of the following:

• Beginning application submissions on your behalf
• Completing a personalized campaign or strategy review
• Preparing or delivering customized application materials
• Activating an approved application campaign
• Providing another substantial personalized service included in the purchased plan

If your plan has not been activated, contact support@jobsladder.org within the seven-day window and include the email address used for your purchase and your order number.

Once a plan has been activated and personalized service has begun, the purchase is generally not eligible for a routine change-of-mind or prorated refund.

You may still contact us when:

• You believe you were charged more than once
• The amount charged does not match the confirmed order
• You purchased the wrong plan and have not used the additional services
• A material part of the purchased service was not provided
• A technical issue prevented reasonable access to the service
• You are submitting an eligible Six-Month Job Offer Guarantee claim

We will review the circumstances and provide the most appropriate resolution, which may include correcting the service, changing the plan, issuing account credit, or approving a full or partial refund where appropriate.

If you believe a payment was duplicated or processed for an incorrect amount, contact support@jobsladder.org with your order number and payment details.

Confirmed duplicate or incorrect charges will be corrected through the original payment method.

The Six-Month Job Offer Guarantee is separate from the standard cancellation policy.

Customers who purchased an eligible plan and completed the published participation requirements may submit a guarantee claim after completing their six-month service period.

Eligibility, participation requirements, qualifying-offer definitions, claim deadlines, and exclusions are explained in the Six-Month Job Offer Guarantee terms.

Read the Six-Month Job Offer Guarantee terms

Email: support@jobsladder.org

Include:

• Your full name
• The email address used for your JobsLadder account
• Your order number
• The plan purchased
• The reason for the request
• Any relevant supporting information

You can find your order information in your JobsLadder account portal.

Open the JobsLadder account portal

JobsLadder will acknowledge a complete refund request within five business days.

If a refund is approved, it will be initiated through the original payment method. The time required for the amount to appear may depend on the customer's bank, card issuer, or payment provider.

Refunds cannot normally be sent to a payment method different from the one used for the purchase.

Because JobsLadder plans do not renew automatically, canceling a plan does not require stopping future recurring payments.

A customer may ask JobsLadder to pause or stop active campaign work. Stopping service after activation does not automatically create a refund entitlement, but our team will help document the customer's request and available options.

Questions about this policy can be sent to support@jobsladder.org.

JobsLadder will review each complete request using the policy and plan terms that applied when the purchase was made.